[CSCW 2018] Understanding Sticker Misinterpretation in Instant Messaging

Sep. 2017 – Sep. 2018
In collaboration with Jongwon Kim, Sangkeun Park (best mentor!), Prof. Mun Yi, and Prof. Uichin Lee
In extension of Human-Computer Interaction project 

  • Investigated misinterpretation of stickers in instant messenger with survey and interviews and derived design implications.
  • Yoonjeong Cha, Jongwon Kim, Sangkeun Park, Mun Yong Yi, and Uichin Lee. 2018. Complex and Ambiguous: Understanding Sticker Misinterpretations in Instant Messaging. In Proceedings of the ACM on Human-Computer Interaction, Vol. 2, CSCW, Article 30 (November 2018). ACM, New York, NY. 22 pages.

Project Description:

In this project, I investigated the miscommunication problem of stickers in online messenger in which I learned the significance of studying emotional and contextual factors. Since many people now use stickers in instant messengers to convey non-verbal cues, I thought that the ambiguity of stickers’ expressions might be causing miscommunications between users. To identify this potential problem, I analyzed various factors that influenced the misinterpretation of stickers and derived design implications. After collecting conversation snippets featuring stickers from users, I evaluated how emotional interpretations of a sticker differ between the sender and the receiver using Russell’s core affect theory. Furthermore, I conducted in-depth interviews with users and analyzed the obtained data to identify causes of misinterpretations. I learned that the misinterpretation of stickers could be attributed to several factors, including text, image, animation, and context. I presented these findings as the first author in CSCW 2018.